Product pages issues with seeing the product we are promoting

[mylittleeden]

I would like to bring it to your attention that having the other products above the product one is promoting means at least on my screen that you can't even see the product the potential customer came in on. See below. With the new program in place and the need for designers to become more proactive in promoting themselves, which I have been shifting to work more actively on, it is a bit upsetting to see my promotional efforts being treated as second to other people's designs. Hopefully this is a glitch and the other designs are moving forward placed back down below at least so the viewer can see the product they click on first. I really don't think that is asking too much is it? Please let me know as I am starting to question why I am investing more time and money in promotion when this is the opening screen now.

[MOM]

@mylittleeden   I'm afraid that's not a glitch because it has been like this for quite some time (many moons in fact). When it started it killed off my desire to put lots of effort into heavy duty promoting on Social Media - I'm just not very motivated anymore and have posted my opinion about this change previously in the forum here. Because this really doesn't feel so nice to me.

[Mark]

Hey @mylittleeden,

Sorry to hear about this issue. Can you please share an example link so we can investigate? Thanks.

[MOM]

@Mark  Mark, it can be any product - it doesn't really matter. If someone comes from outside (an other website or social media, email, via SMS or what ever he/she will encounter this view when arriving for the first time at Zazzle. In my example my link is https://www.zazzle.com/nostalgic_san_francisco_cable_car_travel_keepsake_snow_globe-2565393016737055... (https://www.zazzle.com/nostalgic_san_francisco_cable_car_travel_keepsake_snow_globe-2565393016737055...). You can easily test that - just use a browser you usually don't use and you will see what MyLittleEden is talking about.

Thanks so much for looking into it and hopefully reversing it to the "good old days" because it is really demotivating for us creators who try to promote.

[mylittleeden]

Thanks Mark for coming back to me, here is the social link https://x.com/mylittleedenart/status/1973915895975362603 it changes to my link in the browser interestingly, https://www.zazzle.com/trivia_night_game_night_colorful_team_bonding_t_shirt-256053220078964109
If you click this here, it different, and that other designs you might like is lower down.  As samack also pointed out as a customer it is confusing as certainly not the item you thought you were going to see. I do hope you can resolve this. Thank you

[Mark]

Hey @mylittleeden and @MOM,

Thank you for the extra information. I reported the issue to the team, and I'll let you know when I hear back.

[samack]

I know when I click on a link to a product I am interested in on social media, if I land on a page where I cannot see the product advertised, i am immediately alarmed and I think spam and malware and exit out as quickly as possible. It is very confusing to not see the product you expect and the customer is likely to be confused and may decide to just exit.

[jophb]

Yes, I saw that this week as well. I can't remember where I was to share the link, but  I remember thinking that was terrible.

[KBMD3signs]

One possible solution is to link back to your collection. This lets the visitor at least see your products.

[Adri]

I would say that the landing pages are the worst feature Zazzle could ever invent, above and below your product, not seeing other items from your collection, unless you have a cross-ell. Ya, what is the point of the ambassador clean link, if you bring traffic to those that algo already likes and are above your product,   if the customer picks one of the above, you get nothing. Not even know that you brought traffic to someone else's product.  So, use the RF code; at least you get 15%, although I am not sure about the cookie issue, and non-sales have almost disappeared. Wondering if anyone is still getting referrals.  This is my screen shot,  only see a top. Potential customer must be disappointed, I tried to click my links and see, from which SM sites we get this nonsense, and it is from Pinterest all the time, and also from FB links,    from  my IG and blue sky it  opened ok- could see my whole card. The other option is to link to collections, as they seem to be working. But you cannot pin every pin to a collection , using same url, pinterest would penalize you.