"pending" amount of products don't change and go to sale.

[Sandy4899]

For like a month or more my "pending" amount of products don't change  and go to sale. Does anyone have a similar problem?

[PenguinPower]

It's not a problem... that's how it works. It takes a month for any sale to 'clear' - which means that the item has been purchased, produced, shipped and the 30 day no questions asked, money back guarantee has passed. 

[Emma]

Hi folks,

I will be moving this thread to 'Ask a Question' as there is no technical issue present here 🙂 

Many thanks, 

Emma🌻

[Sandy4899]

Seems like a problem for me because my account has been frozen at 11 pending for a very long time. Please check my account. Thank you

[Emma]

Hi Sandy, 

I've taken a look but cannot find 11 pending items anywhere on your account. Can you please confirm whether this is relative to Royalties that are pending, or products that are pending and not posting to your public storefront? We'll be more than happy to assist 🙂

- Emma 🌻