Removed all products & images to close down. Still selling products... Why?

[LMGildersleeve]

10 days ago, I deleted every product and images too. I'm still selling products. 

I deliberately chose to close at the end of October so that all funds I had accumulated would clear and my final pay out would be in December.

Could someone at Zazzle tell me how this is so? 

[PenguinPower]

Are they repeat customers? I believe any customized products remain accessible to those who purchased them, even if the original product is deleted.  

[LMGildersleeve]

Possibly? One is a business badge and the other a business card. So there is a possibility that is the case.

[Barbara]

I've had the exact same thing happen to me--all products deleted, all collections, all images--and after that, I sold a couple products. At least the royalties are only $4 and change. I'm not about to argue for a final payout. They can keep it. I looked through royalties, by the way, and though I might have missed it, I didn't find the same person buying the product previously, but I guess they must have.

What I'm left wondering is, what if someone else comes in to buy something they'd previously purchased and orders it? Who's credited with the royalties?

[LMGildersleeve]

Well that's just it isn't it Barbara. If I'm long gone though my account is still open, I'll never know. 😒

[Barbara]

Indeed, what we don't know can't hurt us, or so the saying goes. I'm now in true retirement and nothing is allowed to intrude.

[VivianD117]

I am so sorry you are leaving -- I truly enjoyed working with you.

[LMGildersleeve]

((hug)) I do miss all of you who've I've worked with. Vivian we had fun on those work calls didn't we? 😁 

[VivianD117]

And I learned so much . . . thank you!  

[OakAndPine]

That is worrisome. Can someone from Zazzle please clarify.

[ColsCreations]

I am not someone at Zazzle but ... 

The Creator License Agreement says

No specific time frame is actually given, just "not immediate ... during regularly scheduled operations" .

I don't think it's true that buyers can re-order forever via their Order History. There are plenty of things in my Order History, including my own designs that I know still exist, that just give me the "oops! product not found" page when I click on them. Neverminding that, if Z allowed customers to perpetually re-order even after removal of product, they would be violating their own terms that say only orders placed prior to the [completed] removal will be fulfilled.
So I don't know but sounds like "de-indexing" to remove from all the places something might be cached takes longer than "indexing". 

[Barbara]

Reading through what you found, I'd say both LM and I may now be safe from further orders, though there's nothing about money owed for those "extra" orders we've garnered. Obviously, we can't wait for our payouts to hit the 50- or 100-dollar required amount for such a payout, so it remains to be seen what will happen in December. (Likely, nothing.)

P.S: I've searched all over and can't find where my avatar is so I can delete it. It's not very important, of course, but if LM could delete hers, it means the avatar is someplace, right?

[LMGildersleeve]

Barbara, Col was speaking about my Profile image on my Member's Profile page. Like you, I have wiped out everything in stores, icons and banners.
As for the icon here in the forums... I can't find it either. lol

[Barbara]

Yes, I looked in every nook and cranny for the forum avatar. I even remember creating it, but where? I guess I knew what I was doing at the time.

In the meantime, my computer is underscoring the decision to shut down my store. It's been crashing a lot, and finally this morning it told me it was way too hot and goodbye. Wretched thing.

[LMGildersleeve]

Thank you Col for once again, being a provider of information. 🤗

[ColsCreations]

P.S.
It's sad seeing the blank circle where your profile pic would be here. 😶

[LMGildersleeve]

Yeah, I know. 😞

16 years is a long time to work on something and then *poof* it's gone. My choice and I'm not regretting my decision. 😊

[MasterpieceCafe]

I'm sad to see you go, but I totally understand. I wish you well in the future. 💔

[LMGildersleeve]

Thank you MC. Back in the day, you all were a source of information and encouragement to me. I always appreciated your expertise. 💐

[DancingPelican]

I am so sad to see both you and @Barbara go. You are my people here on Zazzle and I have admiration for you both. I wish you so much happiness. Hugs.