Royalty Payment Canceled

Ulya
New Contributor II

Hi creators! Where can you find out why the payment was rejected ?

2 REPLIES 2

CrazyMermaid
Valued Contributor III

Did you check your paypal account? When I looked at my earnings summary this morning, the payment info was gone. I panicked, but when I checked my payment history, it was already made. Then when I went to PayPal it was there for me to accept. 

Ulya
New Contributor II

Unfortunately, my payment is glowing red and the money has returned to the store balance. After submitting the tax form W-8 BEN ,  it must be confirmed by Zazzle that that everything is fine and that the form has been accepted and sent to the tax office for consideration?