Sloppy Printing Mistakes

[ohhhhilovethat]

I just received a message from a customer who received their table number cards..... the front of the card with the 1 - perfect -   the back of the card -  completely upside down?   The entire order was mailed to her like this!  REALLY?  

I mean HOW does someone print something like this and cannot even be bother to check their work?  It is totally unacceptable in my opinion!   And for what it's worth this is NOT the first time.... I have personally placed orders only to receive items with ink smudges all over the items or the ink has 2 different shades of the same color - half was bright and the remaining cards faded as if the printer ran out of ink as it was printing.....  I mean you cannot be that busy you cannot check for simple mistakes like this! 

I know Z will replace but this is NOT the point!  The customer is now extremely disappointed and now has lost valuable time!!!!!!!!!  She has to call and contact Z - spend who knows how much time on the phone and WAIT for the items to be replaced!  What if not in time for the event?  It will then be cancelled.  Now I have lost a sale and most probable future sales because of this entire experience!  FOR WHAT?  The printer could not have spent 30 seconds to check his work?  You bet I am upset - it is not right.  Not to mention Z should be mortified to mail anyone with such a ridiculous goof..... or in my case ink smudges all over the product?  It is one thing not to be able to control vendors printing and shipping but this was a in-house job!  It is clear Z has absolutely NO quality control at all not to mention lack of care, it is most evident they have no pride in the work they do!  

We put our store's reputation in the hands of Z and the vendors they hire.  This sort of thing is what affects our store's reputation as customers do not understand we are not personally in some basement fulfilling orders and mailing them out like other PODS!  As we have no control, we trust that Z will handle our orders with the utmost care.  It is clear there is a need for implementation of checks and balances with the production of our orders before mailing them out.  This simple mistake cost who knows how much!  You can be sure this customer will share her experience too with others....... more sales potentially lost!  Allllllllllll because of laziness and just plan not caring! 

[Roberta]

Hi @ohhhhilovethat 

I'm sorry to hear that you are experiencing this issue here. Thanks for your post. I have flagged it with our team now!

Roberta 🌷 

[whimsywhim]

I had the same experience with flat cards.  The customer bought a certain number, and the printing in the back was upside down.  She contacted me, and I apologized to her on the vendor's behalf.  I told her to contact Zazzle, and they would make it right.  She said they could still use them and just wanted me to know.  

This was several weeks ago, and I also wondered how the print company could not check their work.  That's just basic - checking your work before you send out the products.  And to have the same error - upside down.  This is a pattern that I hope Zazzle will contact their vendor(s) and get them to have some quality control.

[ohhhhilovethat]

Welllll apparently this was the WRONG category to voice my concerns as it has gone unnoticed.  Whoever is working the printing press in-house is apparently inept!!!!!!!!!!!!!!  It's CALLED CHECKING YOUR WORK before you ship!  And I am not sorry for my tone - you demand from us designers to follow protocol and be professional and then you - Z turn around and give us what in return?  It makes you wonder why things go pink - what the real reasons are?  You print not once but twice the SAME mistake and then ship to a customer?  Mortifying..... WHAT is going on!? 

My customer received their REPLACEMENT table number cards and all of them are upside down on the back!   The EXACT same error made a second time - the reason she was asking for replacement!  How negliant can you be Zazzle?  I am beginning to think this is a ploy to push for digital..... I sure hope not...  

Now I have an irate customer who is demanding money back - frustrated because her party is now fast approaching..... you had time to make this right ..... now you don't and my reputation has been affected! AND now because you have a message system that links her to me she is expecting ME to fix this.  How exactly can I do that?  Another reason this messaging system is flawed and gives the buyers a false understanding of how this POD works! 

Thanks a lot Zazzle for your professionalism and attention to detail 😞  Your carelessness has cost me a customer for NO REASON and you can be sure she will voice this negative experience - 

customer quote

"It happened again. I am very upset!!  I need you to get my table # replacement please and printed properly!  Running out if time"

"I’m very upset. I’m demanding a total refund for all 11 cards at this point. This is an unacceptable mistake and you should rethink k this company you deal with."