Spam?

[tigressdragon]

Has anyone else gotten this? It was in my dazzle message thing. I am assuming and hoping it is spam

Zazzle Verif

Dear Seller,

We regret to inform you that additional identity verification is required after your last purchase. As such, your store is temporarily suspended until the verification process is complete.

To complete this process, please click on the following unique link:

<link removed by moderator>

Best wishes,
Zazzle Team

[tigressdragon]

I also got this one too. 

Zazzle Customer Care

Hello, this is Zazzle customer care. Due to an update to our system, orders on your account are currently suspended. We need to verify your shop. Once verified, your shop will be fully operational. Plеase follow the link аnd confirm your details: <link removed by moderator>

[LegnaArt]

It is scam.not  click on the link, please

I'm receiving several notifications, apparently they come from the Zazzle Support team, but they don't seem reliable to me because they send me to a link that of course I didn't access. Be very careful with these emails because they can hack your account. I suggest not everyone access those links if you send them to your email. It is just a recommendation, the ideal is to contact the help service.

[tigressdragon]

and to top it off I got a few messages with people saying they talked to zazzle about ordering something and because I have a "new store" they had to get my email? seriously? to order it from me.  I have of course reported these and I think the new shop is funny.

[Windy]

1

[Perelandrian]

I got this one today, but I didn't click the link.

[aapshop]

Got it too. I normally go to directly to the message box on Zazzle in my account., and there was NO message of the kind. I I went through the e-mail II got this '

Greetings, esteemed seller,

We regret to inform you that after a recent purchase, the automatic identity verification failed. As a result, your store has been temporarily suspended until the verification process is complete.

In order to complete the verification you will need to follow the unique link:xxx'

Zazzle should immediately send an email to all sellers that there are scammers who managed in some way of another to hack their site, to trick sellers into going for this fraud...

[Joel]

Got 2 mails like this today: a "support team" email asking to "process ID verification within 6 hours" and now someone wants my email "because I have a new store and they cannot order from it yet". What's that nonsense, could we please have some official guidance to this?

I have a new store and don't know what to think of it, is it real and people are prevented to order from us, or is it some scam? Either way it doesn't look good at all.

Thanks

[Windy]

Complete scam. We were pretty much scam free for months and months, but now they are coming in fast and furious. I am sure you know not to click any links they might send you.

[Joel]

Well the first one seemed highly suspect enough and there are clues on the forums, but the second one... at least it had no link, guess it would have been sent through the requested email to bypass anti-spam settings.

The confusing thing is, they don't show up in the message inbox, but you still get an email with a link to the hidden message. 😑

[Windy]

You can change your Notification Preferences in your Account Details>Account Settings to remove emails entirely.

[Joel]

Okay, thanks, but I'd rather have a few spam than miss legit messages 🙂

[Windy]

I've been here since 2005 and have not had a legit message yet from a customer. Designers of certain kinds of products get them all the time, designers of other products also tell me they never get customer messages. And if it's a  Zazzle legit message, I will get that by email anyway, regardless of the options I have chosen in this specific part of the notifications area. 

[Joel]

Now that... sounds rather disturbing. 

I'll think about it. Thanks for the info.

[tigressdragon]

I think I am going to call zazzle tomorrow and try to speak to someone who may be in the department to help with this. Maybe we all should try and call them, that might get thier attention.

[tigressdragon]

I did phone them today and they are aware for what is going on as she said there was a meeting today about it. I voiced my concerns over people who do not come over to the forum and especially customers that do not come over to the forum that they should find a way on a large scale to let everyone know about theses emails. It was an all around really great conversation and they are working on it to the best of thier abilities. So hopefully it will get resolved soon. I think the best thing down the road to do is when and if the spammers come back after this round is resolved is to instead phone them to let them know so they can get on top of it sooner rather then later.

[Joel]

I think they are aware of it because the related accounts get deleted quickly. But, thanks for the update.

The thing is, s(c)(p)ammers always play one steap ahead, often using automated tools, and there is only so much that can be done to fight it. Also, they will always find a way, just like the good ol' spam & nigerian scams.

If I may suggest, banning the use of the following words in usernames would greatly help: Zazzle, customer, support. It's hazardous (and unnecessary) to let users create an account / personal page impersonating the staff, and use it for their wicked deeds until someone eventually reports them. If you let them, they'll use it. I mean, is this legit? :Zazzle Customer Care: on Zazzle

If it is, it looks quite unprofessional, sorry. If it is not, this is not acceptable. Sorry. 🙂

Thank you for your attention 😉