Tags are there - yet not in search results

[Caprice]

Do we know yet why this happens?  You search for an item in the Z searchbox, using only tags you know you have on the product - yet it does not appear in the search results...even when you look thru to the very last page.

????

[idraw]

@Caprice 
Even tho you search using your tags, you said it does not appear in the search results…
possibly because other products appear higher in the search due to their combined use/choice of tags, descriptions and added higher number of sales,
 possibly it is pushed down/out in the results by more popular keywords,
because your product was recently created and has not been indexed and placed in the search,
try to search as a customer would, log out then search.
also see
https://help.zazzle.com/hc/en-us/articles/115000373127

https://community.zazzle.com/t5/general-zazzle-discussion/synonyms-tags-template-text-and-searching-...

[PacifierCity]

@Caprice 

Sure it is possible to not be able to find your own product by searching tags you used.  Especially if that market is saturated with products.  But now we are competing with EP's, Zazzle Selects, products with cover photos and then best sellers and then your new/newish product...  So it is even more likely to happen now. 

When you first search, check the number of products found for that search.  If it is more than ... 1,020 or so products, everything beyond 1020 is not going to be able to be seen via that search.  That number is 17 x 60.  Number of pages and number of products found on each page.  So if you are not in the top 1020 for a search, a customer will have to drill down farther to be able to find your products via Z search.

PC

..................................

[PenguinPower]

There are hundred's of thousands of products, but only 17 pages of results for any particular search. Marketplace searches do not show every possible product that has those tags. If your product uses/is found by common search terms that result in more items than can fill 17 pages, it may never make it in unless you can increase its views, sales and the status of your stores yourself... self promote as much as you are able. 

[Caprice]

Appreciate the thoughts so far - but don't think it explains it.  Search results only produced about 350 results and I looked thru to the end....not a new product either.  I was working on a cover photo....

[PacifierCity]

@Caprice 

How long ago was the product made?

[Caprice]

Product was made over a year ago.  I think it's caught up in cover photo issues.  I'll recheck in a couple of days to see if it appears.

[Windy]

This has happened to me. I made an item using tags which were not common. Some 40 products showed in the search results. Mine did not, even though my tags were an exact match to the search I was using, and some of the 40 some products were off point entirely. A few months later the situation resolved itself. I kept checking for a long time.....I have no idea why this occurs.

[ColsCreations]

I found a product of mine like this a few nights ago and was going to post for Mod help after the weekend. It's an old product, made in 2017, but it has sold twice. I can search for it by title, word for word, and get "sorry no results found for xxxxxxx....". Any combination of specific keywords I used - nothing. It's not a matter of other results pushing it down, it's simply not there no matter how far down I narrow the search with multiple specific keywords from my tags. I name all my designs and use that name as the first part of my products titles. Then I make a Collection for each design. The MIA product is one of 12 in this design collection. I can pull the other 1 1 up by searching many of the same tags, just not this one. But on those other 11 products, the MIA one is there on the "other products from the Collection" scroll.

I submitted a Cover for this product 2/9 Thursday night (and the cover shows everywhere it's supposed to)  but I didn't try searching for it before adding the cover, only after, so no way of knowing if it's related or how long it's been MIA for.

[Caprice]

Just to be clear on this: I am using a search string that might return, say, 150 results.  I page thru ALL of the pages - and the product isn't there.  So it isn't a case of 17+ pages, etc.  ALL of the tags are on the product - yet the search doesn't find it.

[Barbara]

I had an experience that's not quite the same, but runs parallel to it. I've a collection of birthday mugs, so I searched on birthday mugs. Not a good idea, given the sheer number of them. I noticed lots of tumblers, taking up mug space, but thought, "Huh? Must be an anomaly." So I searched on "year you were born," a specific to my mugs, and saw a couple of them (only those with covers that haven't necessarily sold), but those tumblers were still all over the place and in large packs that all looked the same. After that, I noticed Zazzle has mugs and tumblers stuffed into the same category. Again, I said "Huh?" Once I searched on "year you were born coffee mug," I found more of my mugs, though again, they were only the ones I'd added covers to and they were among mostly mugs without covers.

So, added to the problems stated above, there's the problem of how Zazzle categorizes things. Has anyone ever thought of a tumbler as a mug? Sure doesn't help a customer find the mug they're searching for.

Colorwash's Home

[ColsCreations]

 Has anyone ever thought of a tumbler as a mug?

Personally, I've never called anything a "tumbler". I was going to say it might be a regional thing but I've lived in several parts of the US and never hear/heard anyone in real-life-speak call any drinking vessel a tumbler. I just Googled what exactly a "tumbler" actually refers to and different sites have different takes on it but the dictionary definition is drinkware with no handle or stem. By that definition, shot glasses, pint glasses, rocks glasses, Solo cups, Dixie cups .... they'd all be "tumblers".  Makes me wonder if a customer searches for " xxxxx tumbler" what kind of glass they have in mind.

[ColsCreations]

Forgot - Zazzle does have different categories for mugs and tumblers

but I searched for [happy birthday mug] and while most of the results on the first few pages were coffee mugs, there were a few thermal tumblers and pint glasses and the ones I looked at, they didn't have "mug" anywhere in the tags, title or template text so no idea why they came up.

[Barbara]

If you leave off the "happy" part of "birthday mug," there's an avalanche of tumblers, and after looking at the little spot (not up in the search bar) where they say what you're searching on, I noticed they'd sent me to travel mugs and thermal tumblers--not at all what I was looking for. I think the culprit is the travel mug, which isn't necessarily a coffee mug. Customers will have to search specifically for "coffee" mugs if that's what they want.

Colorwash's Home

[Barbara]

Thinking about it this morning, I checked and found that, if you search on mugs, you're awash in insulated cups, but if you search on tumblers, there's the very occasional insulated travel mug, but it's almost completely the "tumblers." What's good for the goose is not necessarily good for the gander.

The search parameters need a bit of refining.

Colorwash's Home