Collections Sort for Customer View

[HolidayCreation]

Am I missing something?  Going through Collections because of the new set up and when I look at public view of my store, the order of the collections appear to be random.  I don't see where I can reorder them the way I want.  It appears that the only reordering is in the store management view but it doesn't correlate to public view.

Any suggestions?

Zazzle??

[Pádraig]

Hi @HolidayCreation,

Thanks for your post and I'm sorry to hear you're experiencing an issue here. The order of your Collections in your store management page appears to correlate with the order of your Collections publicly. Can you provide a screenshot for example of the error so that we can better understand what the issue is? Also, I moved this to "NEW!!! Collection Types Information" so that we can keep all feedback and comments related to the Collections update together.

Thank you for your patience!

Pádraig

[HolidayCreation]

Still not working. I select "reorder", then "stop reorder" and still the same collections are in the same position.

Also, do "ready to migrate" collections still show up in the public view?  I have three that are.

[HolidayCreation]

If I reorder the collections I don't see any "save" button. I'm assuming it should be the same as it was that it would just change the order.

A Christmas collection shows first. I rearrange to a Thanksgiving collection but nothing changes.

I am having trouble getting the screen shots to show up.

Getting error message - can't exceed 20,000 characters. 

[DIANA]

Are you clicking the "stop reordering" button before you change to the public storefront

[HolidayCreation]

Oh. No. That may be what I'm missing.  Thank you!

[DIANA]

You're welcome.  It looks life if we're going to figure out all the little nuances of this new system we're going to have to help each other out!

[PlayfulPixel]

But that is such a counterintuitive instruction. Whatever happed to “save”. ..

[PlayfulPixel]

The same thing is happening to me.
I have reordered in the back end, but it is different to what the customer sees.

That is on the customer interface - what the customer sees - there is no change in the order of the collections despite this changing in the back end. Unless it takes a while to populate...but then how am I seeing the changes in the back end... 🤷‍♀️

[DIANA]

I don't know what to say.  It works perfectly for me every time.  Have you tried refreshing the page and/or clearing your internet cache?

[HolidayCreation]

Since yours is working, can i ask ,  is the order in the public view the same order in  admin view? Because I'm still not getting the correct order. I "reorder" / "stop reorder" and things don't stay.  Also, since there are several ways to view in admin, I'm assuming the manual order is what actually translates to the public view and the other options are just for store owners convenience?

[DIANA]

Every time I change something in the back end (top pic) the public storefront (bottom) corresponds.  I have it set for manual sort.  I don't know about the other sorts as I haven't used them.

[PlayfulPixel]

Ah, no, that is not what I'm seeing.

The changes are not reflected in the public view... so there is a bug @Scott 

[HolidayCreation]

That's what I expect to see but that's not what I'm getting.  I reorder them. Go check the public view and when I go back to admin view everything is back to the original order.

Thank you for helping. At least I know it's supposed to work as expected.

[GabrielaG]

I have the same problem. I have followed the same steps as Diana, ("order" collections, then select "stop reordering" and made sure the view is in "Manual"), and still, my collections on the "Public" view remain unchanged and in the wrong order. 

I had problems organizing my collections long before these new collection settings took place, so I wondering if there is a bug affecting some designers where our collections seem to be stuck, preventing them from reorganizing.

[DIANA]

I have one last suggestion for you.  Have you tried clearing your cache and doing a hard refresh? (ctrl+F5 on a PC for a hard refresh).  Don't know how to do it on a mac.

[GabrielaG]

Thanks for your reply Diana, but yes, I already cleared and refreshed everything on my end, and still my collections are showing an "old" order. I think there is a bug on Zazzle affecting some accounts' collections. I found another thread about it under "Technical Issues" and it seems Zazzle is looking into it, Thread: https://community.zazzle.com/t5/technical-issues/reorder-collection-doesn-t-save/m-p/95745

[Pixelan]

When I click "Reorder Collections" the order is not the same as in the public view, which makes it a bit confusing to continue ordering the collections.

[sm]

I am having the same issue with the ordering being different in public view in my store. Also, they all disappeared for a little while too.

[Scott]

Collection reordering is not working properly at this time. Please use this discussion in the Technical forum for future discussion. https://community.zazzle.com/t5/technical-issues/reorder-collection-doesn-t-save/m-p/95745