A 'shout out' to the Content Review Team

[Baylee]

I just wanted to show my appreciation for the rejection emails I received recently on products that were under review. Never thought I'd be grateful for rejection letters, but in this case Zazzle is getting it right, so I wanted to give credit where credit is due. 

We've frequently complained about a lack of communication from Zazzle when it comes to this type of thing, so I really wanted to say thanks because these emails actually give a complete description of why the items have been rejected ... good job Review Team!!!.. 🌻💓

I do want to add one caveat.. My rejections were due to design flaws... which I now know need correction, so that's great, but on the form-letter email I received they are listed as 'Policy Violations'. The next sentence says continued policy violations 'may result in termination of your account'.

 I realize Zazzle isn't going to terminate my account over a few design flaws so I would normally just ignore this portion of the letter ...... but then I got to thinking, newbies might be really worried if they got a letter like this. You might consider using a different form letter other than 'policy violations' when the rejection is due to design problems ..... and eliminate that harsh warning. Just a thought. 

[Cat]

I understand if you don't want to give details, but could you give us some sort of a clue about what "design flaws" means? Does that mean copyrighted or trademarked material was inadvertently used, or is there some way one can mess up a design in such a way that the content management team will reject it? My perfectionistic brain is reeling...

[Baylee]

There is definitely a way to mess up a design enough to have it rejected @Cat  .. lol, as a matter of fact, I found a few ways! For example, I had one that was missing a template for a line of text and a couple more embosser-rejects that had fine lines that wouldn't work well for embossing. Thankfully, these problems were described in the email so I knew exactly what needed fixing. 

I guess 'design flaw' might not be the best wording to use for the type of errors I mention above.... copyright and trademark issues are definitely not what I had in mind, so I can see why you asked for examples. Those would certainly fall under the 'policy violations' heading. 

[Cat]

Wow. Actually, it's a bit comforting to know that they'll flag that sort of thing. I found one the other day where I'd messed up the template with too much copy/pasting. A customer alerted me to the issue though so I was able to fix it.

[Baylee]

I know right?...I was pleasantly surprised too, and the included helpful information turned what could have been a negative experience into a positive.

[Pádraig]

Hi @Baylee,

Thanks for sharing your experience with us. I'll pass this along to the team for you and try to address that one caveat.

Thanks again,

Pádraig 🙂

[baobunz]

Hi Padraig,

I came here because I wanted some clarification on one of my products I wish to publish, something that has entered the public domain recently, and I am so happy to see you here (and thank you, I'm getting my payment since you helped with the W8BEN form).  I wonder if you can reach out to me on mail to get the information I need please.

Thank you

[YAWN]

Getting a threat of account termination as a newbie definitely makes them think twice about continuing.