Cards Printing Upside Down in the Back

[whimsywhim]

Moderators,

This has been complained about numerous times.  AGAIN, printing was upside down on cards.  

Can Zazzle PLEASE tell their outsourced printing companies to do the most basic quality check and make sure the printing on cards in the back is NOT upside down.  I'm at a loss as to how these printing companies are seemingly incapable of doing the most basic of quality checks.  We designers are going to lose customers and, thus, so will Zazzle because these outsourced printing companies are not doing the most basic quality checks.  

[Roberta]

Hi @whimsywhim 

Thank you very much for flagging this and apologies for this issue. I have let the team know now about your experience. If the customers reach out to you directly, make sure to advise them to get help from our Custome Support Team, so that we can offer our 100% satisfaction guarantee.

Roberta 🌷

[whimsywhim]

I appreciate this.  Who really needs to be flagged are the printing companies.  We could urge the customers to contact Zazzle, but the fact is that takes time and effort plus there could be timing issues for the customers, i.e. party deadlines, meeting deadlines, etc.  

I've had two recent experiences.  I've read on the forums of others having the exact same experiences.  I can't stress enough how basic this quality check is. 

I can only come to the conclusion that there are literally no quality checks being done by the printing companies.  How is this acceptable?  It seriously hurts our businesses, and it hurts Zazzle as well.  

[Mariholly]

I wonder if this is the reason for so many card cancellations in the last few days... 🤨

[whimsywhim]

I'm sure the vast majority is.  And what is especially upsetting is that the customers think we print the cards so it's our fault.  It's utterly baffling.  This is not nuclear physics.  It's the most basic quality check imaginable.  

[Mariholly]

Totally agree! The client contacts us and wants a solution, he does not care who is responsible. That is why I have also suggested that these issues should be self-reportable when the client sends us a message. I think that asking the client to do it himself is almost a leap of faith. I am devastated, these days my numbers had dropped substantially, a "strange" combination of new sales and cancellations must have occurred.... I do not understand that this is not communicated in the same way as a sale and should be sought or intuited.

[chefcateringbiz]

I ordered a ceramic-top box from Cafepress once and the printing was blurry. Took SEVEN TRIES for them on this same box. Literally no one thought to say "wait - it's still blurry!" Nope. Print, send, do over. The 7th one was actually still slightly blurry, but I gave up at that point.