Even customers find the new design tool hard to use, if they want to actually edit the design to add their own elements. I've already gotten two requests from customers to add an element (such as a logo or monogram), because they've tried it and it doesn't work for them. I'm happy to help them, since it only take a minute to download their element, add it to the design where they want it, then post it direct-only and send them a link. But still, those minutes add up, and I wonder how many customers just get frustrated and leave?
