Customized product not purchased

[ibelieveimages]

I custom edited a card for a customer and they approved it. It's been 2 weeks since and they haven't purchased them, How do I inquire if they still plan to or have changed their mind, not wanting to pressure them but not wanting to lose a sale either.  

[VivianD117]

Perhaps just verify with them that they received the link you sent since you haven't heard from them and was concerned.  Worth a try -- sometimes they just get busy. 

[DancingPelican]

If you were communicating with them thru chat, send them a chat message and ask politely if they need any assistance in finalizing their purchase?

[shoshannahscrib]

The above suggestions are perfect, just follow up and ask if they have any changes or questions. But in my experience only 50% actually make a purchase after I customize for them. Some will ask a lot of questions too! Many never respond. Some never respond and then buy it later. So it's hit or miss! 🙂 Good luck!

[MaggieRossDogs]

I've customized many products / designs for people who engaged with me through the Chat feature.  Only 1 has ever actually purchased a product with the customized design.  That may have been a greeting card?  So I do not engage with people who use Chat.  I have added my email on my "Not Available for Chat" message and even the ones who pursue me to that extent often do not actually purchase a product.  

I think the answer here is that people know their own minds - If they didn't buy it, they decided NOT TO BUY IT.