Customized product not purchased

[ibelieveimages]

I custom edited a card for a customer and they approved it. It's been 2 weeks since and they haven't purchased them, How do I inquire if they still plan to or have changed their mind, not wanting to pressure them but not wanting to lose a sale either.  

[VivianD117]

Perhaps just verify with them that they received the link you sent since you haven't heard from them and was concerned.  Worth a try -- sometimes they just get busy. 

[DancingPelican]

If you were communicating with them thru chat, send them a chat message and ask politely if they need any assistance in finalizing their purchase?