Frustrated with the new Chat-only System

[SORS]

I wanted to share that I'm very disappointed that Zazzle moved to a chat-only system.  Sometimes a real conversation with a real person is the only way to resolve something quickly and clearly. I hope you will consider bringing back phone support.

[Connie]

Yes, I totally agree. The Chat bot is useless, and doesn't know anything. 

[KaptainBlasfemy]

whenever i'm faced with a bot i always type either "representative," "human" or something similar. have you tried that?

[Cat]

This made me chuckle. One time a customer contacted me wanting me to make a change to her existing order. I kept trying to explain that I couldn't help her and that she needed to either cancel and redo the order, or contact customer support. Apparently she thought I was a chatbot because she just kept responding with "agent." It totally cracked me up! I finally just pasted in the url for how to contact customer support! 

[Jadendreamer13]

Lol!

[Cat]

I didn't realize they had discontinued email support as well. It would have been nice if they had told us so I can stop sending people to the support email address. No wonder I'm suddenly getting a bunch more questions via chat!

FWIW zazzle.com/about/ask now goes to the chatbot - so I guess that's where I'll send people.

ETA - I just spent a few minutes asking it a bunch of the questions that I spent the day fielding from customers, and it did a surprisingly good job. Maybe it's improving?