Getting complaints about foam board signs arriving damaged

[GabrielaG]

Hi, in the last three weeks I had three customers complaining of getting their foam board signs damaged. They were all very distressed as now they don't have enough time to get a replacement before their event. Maybe there is a need to add more protection so foam boards can stand the shipping abuse? ...Just a heads up to Zazzle about this!

[ColsCreations]

I remember this being mentioned before so searched up the thread for you which dates back to April of this year.

ideas-suggestions/more-reports-of-damaged-foam-core-boards-can-zazzle-please 

[GabrielaG]

Thank you,  I did a search, but obviously wasn't very good at finding the thread 🙄 I find it a bit hard to search past threads on this forum.... but I'll check the thread you mentioned, thanks again! 😊

[ColsCreations]

When I searched "foam boards" it wasn't included on the results list but searching just "damaged"  it came up as the second suggested result. Go figure. I only found it because I knew it was out there somewhere. 😉

[Roberta]

Hi @GabrielaG 

Many thanks for bringing this to our attention, and I'm sorry for this experience. The Customer Support Team works diligently to also flag all the damaged in transit orders. I will flag your cases with our Team 📝

Roberta 🌷

[GabrielaG]

Thank you Roberta, let's hope this gets resolve soon.