Getting Runaround From Support

[waterart]

Two weeks ago I contacted Z support telling them I did not receive my January check, was told they are in the "process of investigating". Contacted support again today saying I still have no check and have no idea what Z is doing about it. Got a reply back saying another request has been sent to "investigate this matter".  Huh?? What are you doing Zazzle about getting me the money I'm owed?

[waterart]

I just noticed in my "Payments History" that the check has been canceled. So what's going on?

[Cian · Accepted solution]

Hi @waterart 

My sincerest apologies for the delay.

I have now reached out to you via email to resolve the issue.

- Cian

[waterart]

Thank you

[waterart]

Thank you, the replacement check came today

[CrazyMermaid]

So glad to hear you got your check and thank you for letting us know it worked out. It is always disconcerting when I hear a long-time Zazzler hasn't been paid.