The exact quote from the Mod was
We understand you’re looking for details regarding order or earning cancellations. However, due to our 100% customer satisfaction guarantee, we have a “no questions asked” return policy. This means that when a customer isn’t satisfied, we process their request without requiring them to provide a reason. Because of this policy, we, in turn, don’t receive or share specific reasons for cancellations with our Creators. We appreciate your understanding!
I don't believe that, especially when it's a high-dollar order, outside of the 30-day policy, and the customer gets to keep the product, too. It's also contrary to the stated returns policy which does say to explain your reason and include pictures. Most people who are dissatisfied with a purchase are foaming at the mouth to explain why; the handful knowingly abusing a generous return policy are even more likely to come up with a detailed reason to sound legit. I would bet that in the majority of cases, who ever originally took the call or responded to the emailed request, they know the reason. I can understand Zazzle not wanting to violate a customer's privacy, but I don't see how providing some broad generic reasons would be an issue.
1) buyer's remorse (cancelled before even entering the shipping stage)
1) shipping issue
2) product quality
3) printing quality
4) wrong size/style selected
5) user error
6) design-specific issue
7) customer's personalization created an IP infringement so cancelled by Zazzle
(I honestly feel like #6 would be the least common reason.)
I can't think of any real reason not to share such generic-yet-informative reasons with Designers so my guess is that maybe the technology isn't there for a Zazzle Mod or CS rep to go back in after the fact and find the reason.
Also, @zaralla , there are a number of fairly recent threads about repeated orders & cancellations by different "customers" of same low-dollar item. One widely held belief is that it's people testing stolen credit card numbers.
