Paper Napkins Sold Out in New Sale Started Today?

[northwestphotos]

A new sale just started today and listed are Paper Napkins at 40% off, but they are completely out of stock. Should these even be listed in the sale?

[PacifierCity]

I may be wrong here... but I was under the impression that sold out items did not show in the marketplace.  Following the links, I get to a point where I can select napkins for a graduation event and there are over 4,000 to choose from. 

I am just confused.  Does this mean that sold out products ARE shown in MP searches?  Do products that are designed on product options that are not available show up in MP searches?  I just spent hours and hours switching product options on a product type because I thought the product/design would not be seen due to the unavailable product option.  Was this time wasted due to my misunderstanding?

Can Zazzle please clarify what does and does not show up in the MP when the product is sold out and/or when a product option is sold out?

Thank you,

PC

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[Emma · Accepted solution]

Hi @northwestphotos, 

Thanks for your inquiry! Paper Napkins have been temporarily marked as OOS due to a backlog of orders. Live orders are being fulfilled and worked through, but these have been marked OOS to prevent further delays, and allow for all current orders to be produced. We don't have an ETA as of yet, but when these are searched on the Marketplace, customers will be presented with the following message (with no results in search): 

"Sorry, our paper napkins are temporarily out of stock." 

- Emma 🌻