Rakuten/ Ebates
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02-08-2022 11:47 AM
Can anyone tell when how long Rakuten (that used to be Ebates) has been affiliates with Zazzle? I'm very concerned because I have worked hard to drive my own traffic to my stores with affiliate links. So now when my link sends someone to my store, and they have have rakuten extension, that means my hard work of sending them there is worthless and rakuten gets what would be my referral. I think this is a pretty lowdown thing to do to your associates- some who have worked years writing blogs and building links just to get their commission/royalties stolen by Rakuten. I'm a literally furious.
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02-08-2022 12:48 PM
If someone comes into Z on your link with an rfid attached to it, your cookie sticks for 7 days and cannot be overridden by someone else's. So, in theory, Rakuten is not stealing your referral because you set your cookie before Rakuten had the chance to set theirs. You should still be getting the referral, unless of course the shopper picked up someone else's cookie in the previous 7 days. Then that person would get the referral.
PC
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02-08-2022 02:20 PM
At least that is how we hope this works... OP mentioned a Rakuten extension, meaning that the shopper is going to get a rebate when using it, I assume. I would like to hear what Z has to say about how this works in conjunction with referral links placed by us.
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02-08-2022 03:35 PM - edited 02-08-2022 03:41 PM
https://millennialmoney.com/rakuten-review/
There are a few of these mass affiliate companies out there. A small part of me is fascinated by them and how they operate. Mind you, I have never done a deep dive into them. But they advertise up to "x %" of your sale money is given back to you in cash!!! Every company on their list has some sort of public affiliate program or the company has made a behind the scenes agreement with the companies being offered. Will will give you 1.3% cash back if you buy something on ...blab blab...dot cam. There affiliate agreement gives them 5%, 10% or 20% of the sale. What they earn varies per website as does the amount they give back to the shopper. They kindly give up 1.3% to give back to you, shopper because they made much more off the fact that they shopped that site through their link/company. A lot of companies probably also pay per click to the site as well, or pay per extension use because said company drives so much traffic to them. It is a total win for these affiliate companies... but I'm sure it comes with a lot of expense, headaches, tech costs, etc... And I am sure that companies like Zazzle have things covered so that they can afford to pay us our affiliate commission and whatever agreement they have with companies like Rakuten and still make a profit.
So to the OP frustration... I'd wager that Z pays the OP for their affiliate link (referral earnings) and if the shopper uses the extension, Rakuten gets an extension use fee or something similar. It is not to Zazzles benefit to discourage it's artisan affiliates. After all we drive lots of traffic too.
It would be neat if Z chimed in, but they may not be able to respond due to whatever contracts they have in place.
Just me thoughts...
PC
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02-09-2022 05:53 AM
Ebates is an affiliate. It works by giving the shopper a share of their commission. Companies like this are one of the reasons that I transitioned away from full-time affiliate marketing. Clicking on their browser link sets the cookie. Super gray area, whose cookie is first. Often depends on the affiilate marketing manager of the company.
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02-15-2022 06:22 AM - edited 02-15-2022 06:24 AM
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02-10-2022 07:16 AM
Hi @Joco,
If a customer clicks on a creator’s link then clicks on a Rakuten link, the creator will still get the credit, provided the Rakuten click occurred within 7 days.
Here are a few examples of how Zazzle referrals work. In the examples below, we’ve updated the duration of time that your referrals cannot get overridden (taken over) to reflect our evolved attribution model.
• If a customer (i) has not clicked on any referral links in the past week, (ii) clicks on your Promoter or Associate link to start a new session on Zazzle, and (iii) makes a purchase right away, then you earn the referral.
• If a customer (i) has not clicked on any referral links in the past week, (ii) clicks on your Promoter or Associate link to start a new session on Zazzle, (iii) leaves for period of time but comes back to Zazzle within the same week organically (i.e., not through a referral link), and (iv) makes a purchase, then you earn the referral.
• If a customer (i) has not clicked on any referral links in the past week, (ii) clicks on your Promoter or Associate link to start a new session on Zazzle, (iii) leaves for period of time but comes back to Zazzle within the same week through a different referral link, and (iv) makes a purchase, then you (the original referrer) earn the referral.
• If a customer (i) has not clicked on any referral links in the past week, (ii) clicks on your Promoter or Associate link to start a new session on Zazzle, (iii) leaves for longer than a week but comes back to Zazzle organically (not through a referral link), and (iv) makes a purchase, then you earn the referral.
• If a customer (i) has not clicked on any referral links in the past week, (ii) clicks on your Promoter or Associate link to start a new session on Zazzle, (iii) leaves for longer than a week but comes back to Zazzle through a different referral link, and (iv) makes a purchase, then you do not earn the referral.
• If a customer (i) starts their shopping session on Zazzle organically or via a referral link that is not your referral link, (ii) clicks on your Promoter or Associate link during their shopping session, and (iii) makes a purchase, then you do not earn the referral.
Thanks!
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02-10-2022 05:31 PM - edited 02-10-2022 05:33 PM
Wow, that's a very thorough list of possible scenarios. Thankyou. But they all hinge on " ... and makes a purchase". My question is, if you replace that with " ... and adds to cart" is all of the above still true? I've often wondered what happens if someone coming in with all the properly timed cookies to earn you a referral adds something their cart but then for whatever reason waits over the 7 days to actually place the order. Like maybe they are waiting for a sale or waiting for feedback from friends they've shown the listing to or something. Or maybe they need that much time to customize it and be sure of their choices before hitting the trigger. Who knows why but they don't order immediately after adding to cart. So a week or two later they decide to place the order but meanwhile maybe they've clicked a link in a Zazzle email reminding them they've left something in their cart or they've picked up another affiliate cookie viewing Pinterest ideas or something. You haven't quite nailed the sale yet but you've got them as far as putting the item in their cart. Is that still a lost referral?
Real life scenario: bride-to-be comes in on your link and adds STDs to her cart. But she's still shopping around for the perfect invites, too, which she finds a week later (picking up a new cookie somewhere in the process), adds to cart, and places order for both the STDS and Invites. In this case the cookie for the invites gets the referral for the STDS as well and that original referrer is out of luck?
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02-10-2022 07:29 PM - edited 02-10-2022 07:32 PM
My bet is on this scenario... you leave something in your cart waiting for a sale, assuming you don't come back within a week, when the 7 days is over I bet you get an email from Z saying " forget something?" with a rf id attached... so because it is easy to get to your cart via the email you click the "go to cart" button and voila, the original referral code you may have had is overwritten.
Edit to add: I think the window should be longer than 7 days...
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02-12-2022 06:32 AM
For some reason I had 45 days in my head for a LONG time. Not sure if it ever was that long but now I know better.
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02-12-2022 01:55 PM - edited 02-12-2022 02:00 PM
@PAZPA cookies can live for 45 days and that is the max life of a cookie set by us in a referral link. In Zazzle land, a cookie can be overridden by another cookie after 7 days. Hence all the nuances in James reply.
PC
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02-10-2022 07:24 PM
Thank you for the detailed response Mark. That is how I expected things worked. The only complaint I ever have is how Zazzle sends out emails with a referral code attached to every single one of them, so that your fourth example is highly unlikely (even next to impossible) to ever happen.
But I do understand that is out of your control, so thank you for the response!
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02-11-2022 06:44 PM
I have been wondering about this too! As a frequent Rakuten shopper, I have the browser plugin and have been seeing it pop up on Zazzle for the first time. When I see that in the corner of a site while I'm shopping, I click it, and when I make a purchase, I get the "cash back."
What this makes it sound like is if I'm a shopper who came to the site via an affiliate link, I will not get cash back because the affiliate is getting a commission and not Rakuten. However, my understanding (from both experience and talking to people who use sites like liketoknow) has always been that if I click that plugin, it overrides the influencer or affiliate's link.
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02-12-2022 02:03 PM - edited 02-12-2022 02:04 PM
@Lea You could make a video of you buying a cheap postcard that is yours and is coming from your rfid link, and using the Rakuten plugin, and then see how it plays out. That would answer the question for us.
Just a thought...
PC
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02-12-2022 03:08 PM - edited 02-12-2022 03:21 PM
@PacifierCity- yeah, it's probably worth testing. I may have a family member do for me. I know she has rakuten and has also shopped through my links before so I think that may be the more accurate test.
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02-12-2022 04:16 PM
@Lea @PacifierCity I am looking forward to the results of this test!
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02-15-2022 06:33 AM
That is true. It does override it. A few years back, Ebay affiliates were in an uproar over this very thing. At any rate, I thought it strange that Zazzle never brought up the fact that they have "joined up" with Rakuten. This should be listed in the affiliate section of the handbook, as well as online. That way people won't waste their time.

