Royalty canceled after it was already approved/green

[osea]

I found a royalty canceled after my recent sales. It was approved from weeks, but today it looks as canceled and earnings decreased.

I understand the Zazzle satisfaction guardantee plan, but it has to be within the stated rules. If it goes over and much times wrongly, it has not any sense...

Hope things will be fixed soon.

Merry Christmas!

[jophb · Accepted solution]

If the order was placed after October 6, 2025, then the 'guarantee' runs through January 31, 2026.  Meaning anything ordered from then through the Jan 31st date can be refunded even after it clears.  Many sites do this type of return window for the holidays.

https://www.zazzle.com/returns?srsltid=AfmBOopXWVXliIvzqMvQiu_zW-qkaRs5_UYLaXxSfCGsjjFQ8oA9Ck3I