Upcoming Enhancements to Earnings Reports – We Want Your Feedback and Suggestions!

[Heather]

Hi Creators,

Thank you so much for submitting your questions about the recent changes to our Terms of Use and the launch of the Ambassador Program. We’re reviewing your feedback and please don’t hesitate to continue sharing your questions to the form. 

As part of your feedback, we’re working on improving Earning reports to make them clearer to understand and more transparent. We’d really appreciate hearing your specific requests, thoughts and suggestions on what you'd like to see in the backend Earnings reporting so we can ensure we’re meeting your needs as a Creator. 

Feel free to share your feedback directly in this thread; we ask that you stay on topic regarding the backend Earnings reporting to help us compile actionable feedback. 

Thank you for helping us shape the Creator experience. 

Best,

Team Creator

[Lea]

We definitely need columns showing each of the deductions - the marketing referral fee, the excess royalty fee. That's pretty crucial for transparency. It would also be nice to see whether the 3rd party is an ambassador or Zazzle getting the cut. Helpful to know who's driving our sales.
I'm glad you all are soliciting feedback but it is pretty frustrating to see "coming soon" on the earnings page and then learning it's still in the planning stages. Having this entirely new fee system implemented without giving us a way to track it or fully understand it only creates more confusion.

[LMGildersleeve]

"I'm glad you all are soliciting feedback but it is pretty frustrating to see "coming soon" on the earnings page and then learning it's still in the planning stages. Having this entirely new fee system implemented without giving us a way to track it or fully understand it only creates more confusion."

Agreed. While I'm grateful our suggestions may play a part in the decision to how new Earning page(s?) will function, I find this was a pretty amateurish way to implement it.

[Lea]

Yeah with that note on the earnings page, I really thought/hoped that the improvements were imminent - any minute it will switch over. They set an expectation and probably would've been better served to not put that message on there at all if it's still in the early stages.

[Boki]

It would be good if you could enable us to set the "Royalty" in percentages at once for each store, and not as before only for the entire account or manually separately for each product. I think that would make tuning a lot easier too ?

[antiqueart]

It would be good to know how much money has accrued toward the next monthly payment. I've been here for many years, and kind of go by earnings/summary/current total balance, but I can't depend on that at all, as it never even comes close to what the next payment would be. Also, please explain better what I'm reading in the summary page - can't understand it at all.

[Zorinda]

In view of the realization that these promised enhancements to earnings reports, which should have been introduced simultaneously with the new royalty rates, are even more of a mirage than we initially thought given that Zazzle just started to seek our input 9 days after the fact, Zazzle should extend the daily changing of royalty rates until a week or two after the supposed reports actually arrive.  Even on the optimistic side it sounds like there will be nothing coming for weeks. The lack of urgency is disrespectful and appalling.

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@Heather wrote:

Hi Creators,

Thank you so much for submitting your questions about the recent changes to our Terms of Use and the launch of the Ambassador Program. We’re reviewing your feedback and please don’t hesitate to continue sharing your questions to the form. 

As part of your feedback, we’re working on improving Earning reports to make them clearer to understand and more transparent. We’d really appreciate hearing your specific requests, thoughts and suggestions on what you'd like to see in the backend Earnings reporting so we can ensure we’re meeting your needs as a Creator. 

Feel free to share your feedback directly in this thread; we ask that you stay on topic regarding the backend Earnings reporting to help us compile actionable feedback. 

Thank you for helping us shape the Creator experience. 

Best,

Team Creator

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[JerryLambert]

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@Zorinda wrote:

In view of the realization that these promised enhancements to earnings reports, which should have been introduced simultaneously with the new royalty rates

Zazzle should extend the daily changing of royalty rates until a week or two after the supposed reports actually arrive.  

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I am expecting these reports that are applied post factum to contain all data starting from the first of April. 

Also, considering the gravity of the "fees situation" and the constant change in base prices, which are likely to become more turbulent due to the tariff situation, Zazzle should extend the daily changing of royalty rates indefinitely or just stop having a deadline altogether. 

[KittyValentine]

I'd love to see my data in graphs or charts in my earnings report or have the ability to sort my sales by categories or product departments like we can sort products in the back end.

[igiftcenter]

Apologies I don't have time to read all the replies: 
can we please have a page subtotal that would display at the bottom of each page of the royalty history.
This would give us an at a glance view of our total sales for that page. 

And if you want to really help next to the sales sub total for that page a sub total of that page cancelations but the product sales total is priority for helping us in the moment.
I recognize there are ways with spreadsheets and CSV files but not all of us are savvy with spreadsheets (that includes me)
Thank you in advance for considering the idea and THANK you for even asking for our feedback and suggestions

[nikkileigh]

I'm sorry, you haven't even started with the updates yet??? This is absurd. What the actual F*ck Zazzle.

[Deseades]

It would be lovely to know where the referrals come from: the Zazzle site or private. Also selfreferrals. This way we could know how to promote better. Thank you!

[AirTwin]

(To everyone's point about where the links are from, so on)   IF this marketing fee is going to Zazzle and charges us from all Zazzle links even including site search, editors picks, google organic, the newsletter email, platform 3rd party stripping of external, and cookies issues (including whatever EU is doing now 🙃 ) ...

Why are any of us expected to promote or share anything ever anywhere with anyone? 😕 So that a handful of selected funneled to stores get punished by our actions of promoting in hopes we get a half royalty sale?  😕 I don't want Silver levels to get punished if I try and share one of my products but someone comes here, the link get highjacked and buys from the Silver instead of me... why are we being used against each other? Other than to do what other pods have done without the sitewide purge? 😕 

[mgdesigns]

- It would be nice to get a graphic with sales and returns per day with a monthly view that we can sort by month too.
- This is basic: show how exactly we receive x amount per sale with a drop-down of the fees.
- For the none/self/3rd party: show exactly where it came from

(not for the earning page but related: in the products stats in the backend, please add the stats for return items so we don't duplicate products that are being returned because of small font/color problems/etc and we just never know if we don't go page per page in the earnings page to see what was returned).

Thanks!

[osea]

In a referrer earning report usually appears the link to the product and so the referrer can see the designer, but in the designer/creator report, designer cannot see who is the referrer when it is referred from third party. I do not see any problem if a designer can see the referrer...