Wrong Final Amount for Sale

[HeatherMarie]

I just had a sale that was *not* referred but it still ended up with the percentage as if it had been referred by 3rd party. The final earnings were cut nearly in half as if it was 3rd party referred and not "None" like it was. Anyone else see this issue today? This was on an 80 invitation order.

[kcbypatricia]

Thanks for your post. I was so surprised today. It has happened to me too. I didn’t have a none sale in quite a few days but I just got one and the royalty is almost half of what it should be for a none sale. It’s very discouraging and frustrating not to know what the problem is. Hopefully it will get fixed soon.  

[Marcia]

Here's another one for me today. Would have been a very decent royalty for a single sale had it not been cut. (I sincerely hope we'll either have transparency explaining the "why" for reduced royalty or be reimbursed the difference to make up the correct amount.)

[HeatherMarie]

UPDATE: Zazzle said they were referring me to talk to someone else but I still haven't heard back. I'm guessing in the morning I might get an update. But *sigh* as of today, it is still giving me the wrong royalty earnings for the Non-Referrals. I've lost quite a bit of money over this issue that I would have gotten if it was corrected.

[Cat]

I'm still getting half royalties on nones too. Grumble, grumble....

[Laura-LiseWong]

Happening on mine as well.

[SBS]

I used to have 82% 3rd party sales (since April). Now they made it 96%. I guess I'll have to raise my royalties again to adapt to the new reality.
This raises trust issues again. I think I fell out of love with Z, for good. So sad. I moved to other places recently, but I don't like their interfaces. Anyways, I'll have to get used to them.

[DancingPelican]

I am still getting half royalties for sales labeled "none" in the Referrals column.

[VivianD117]

I think we just saw the answer this morning.  It appears that what was labeled as “none” from June 24th on — and paid as though it was “3rd party” - - has now been just changed to “3rd party”.   Am i seeing this correctly?