yes. Zazzle does not require you to buy a domain name or anything else to sell on the site and they will not contact you in a chat like that asking you to click a link.
Thank you Malissa.
All members are to becareful with this scum messages.
Also, note that it says "Zazzle user" next to the z logo. Zazzle support has an official badge that shows when they message you. Any "Zazzle user" or "Zazzle creator" is not official -only a site user or one who has created a shop here respectively.
Can we assume this is another scam email?
IT IS A SCAM ATTEMPT
These attempts are getting lamer and lamer where they're actually including text to the tone of "trust us, this is not a scam". Oh drothers!
I think part of what is tripping people up on Zazzle is the thought that they are contacting you by email which makes it seem legit somehow since they know your email addy. But they aren't. They are sending messages via the Chat feature on Zazzle and the default setting is to receive a notification via email that you have received a new chat message. You are not getting an email from the scammer, you are getting a legit email from the Zazzle system notifying you of a new chat message. That is all.
You can turn off the option to receive an email notice of new chat messages by going to your Account settings.
Because these notification emails are creating confusion and are doubling the chance of one clicking on the scam link, I recommend turning this option OFF. If you have a new chat message you'll see the notification when you go to your Zazzle, and if you go to Chat from there you can see all the warnings Zazzle displays and how Zazzle has marked official accounts.
Here's a warning I got in the middle of an on-going chat with another Designer where the message didn't contain anything weird let alone a link to anything.
Zazzle is REALLY trying to make users aware and be cautious. (Maybe a little overkill here as such message appearing in a chat with a customer would really put them off. )
These account verification type scams have been going round on Insta and FB, too. They are classic social engineering scams that rely on gullibility and trust rather than any actual hacking.
This is a pretty good article about social engineering scams.
Bottom line is that Zazzle has not been hacked. Scammers are just using the chat system as they use any other means they can to try to trick people so it's up to you the user to use some common sense and not blindly trust out of panic.
