Zazzle reduces cards 15% without my changing the royalty rate

SORS
Contributor II

My cards have always been at 14.9% royalty sold for 4.17.  Zazzle recently changed the price of my cards to 3.49,  When the card is purchased it is being discounted automatically 15% using the Father's Day Code and the customer didn't even have to put the code in.  If there is no active promotion on the card, why does the creator have to take a hit on the price? I called Zazzle and they didn't have an answer for me, but would look into it. Has anyone else noticed this happening? 

3 REPLIES 3

ColsCreations
Honored Contributor II

I am not seeing any active sales right now except these: https://www.zazzle.com/coupons

Even for Fathers Day cards, the only discount is when you order X or more cards and then qualify for X percent off your "bulk" order.

Zazzle may have raised or lowered the base/list price of a product, but it still works the same as it always did - Designer's royalty is based on whatever the customer actually paid. Doesn't matter if they used a promo code or got a bulk discount, your royalty is calculated on what they actually paid, not the "list" price.

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I understand what you are saying, but why is the Father’s Day code automatically in the promo when I go to order it. I never inserted the promo code. 

This is the response I received from Zazzle. 

This is Aly from  Zazzle Customer 
You can reassure your customers that we automatically apply any available promo codes, guaranteeing they always receive the most favorable deal and have a great shopping experience.