Allow us to forward a customers message directly to Zazzle

[ameliacarrie]

Sometimes a customer's concerns are time sensitive and we don't get to them immediately.  It would be nice if there was a button where we could forward a customers message to Zazzle's customer service. And when we did, an auto response is sent to the customer also stating something like.... " Thank you for writing, however, I could not answer that question so I'm forwarding on your message to Zazzle's help center."

[Cat]

Does customer support even use the chat/message system?

[KC]

This would be amazing, it would be helpful for the customer to not have to rewrite a message after locating a different place to find help.

... actually one of those automated chat widgets might be even better.The kind that uses keywords in the messages typed, then pulls up either links to help pages or options to get through to a live helper.
Though I usually end up needing an actual human on various sites, there have been many times when the links provided did help, or at least helped me find specific phrases and site-specific terms to use when asking for more detailed help.

Hi! What can I help you with?
- an order already placed (if they click, links to page about how to change and order and/or customer service chat)
- shipping times (if they click, link to page explaining where to find this information in an order and/or to customer service chat)
- design requests (or some sort of wording to this effect) or inquiry about matching products (if clicked, designer chat link. Maybe a good time to present with LIVE designer options too?)
- how to use the design tool to personalize my design (if clicked, links to existing pages with design tool instructions)

[Mark]

Hi all,

Thanks for the feedback and suggestions. Passing this along to the team now.