Dropdown Box for Card/Invite Quantity Confuses Customers

[Cat]

I've received numerous messages from customers who don't understand how to select the quantity of cards or invitations that they want to purchase. The drop-down box seems to totally confuse them because they think that the drop-down selections are the only options - they don't realize that they can type any number into the box. 

I've only had a handful of customers ask me about this but judging by the fact that I frequently see weird orders on my royalty reports where the customer places two orders for the same card/invite - one with a quantity of 100 and one with a quantity of 50 - or some other combination of numbers, I think that a very large percentage of customers don't understand. 

I'm guessing that at least part of the purpose behind the drop-down is to show the volume discount, but I think it's really off-putting for customers who don't get it. Perhaps there's some other way to display the volume discount that wouldn't be so confusing?

[CrazyMermaid]

I really wouldn't spend a lot of time "guessing" what customers are up to. If they aren't asking you and they aren't returning products, I really don't see a problem. Scott has told us repeatedly that customers are very creative how they use our templates. So the quantities might make sense if you saw the customisations.

My philosophy is to trust Zazzle and the customers. I am assuming that if there is a problem, Zazzle will make the necessary changes. Drop down menus are pretty common things to deal with on shopping platforms.

[Mark]

Hi @Cat,

Thanks for your feedback. I will pass this on to the team here and maybe we can implement some changes going forward.