CreativeLeahG
Honored Contributor III

I don't know how the technical team are supposed to find NEW issues when there are multiple posts about the same issue appearing daily (categories with no products visible being the most recent and prolifically reported).

If it's technically possible can something be implemented to raise a 'warning' if it looks like a duplicate report is incoming OR to at least remind creators to use the search before posting.

It is also tedious for creators to find new relevant content with so many identical content threads drowning out new content.

I understand the frustration and confusion for creators when these blips arise but I feel we need (and will benefit technical team) a more efficient method to avoid duplicate content.

2 Comments
Scott
Community Manager
Community Manager

I agree that it would be great to cut down on duplicate content. The forum has tools to help prevent this, but there isn't anything stopping someone from reporting a duplicate bug. Generally speaking, reporting bugs can be quite difficult, so we do our best to close out duplicate bugs whenever possible. We hope that this current issue (relating to store Categories) is resolved very soon, at which all of these threads will sink to the bottom.

It is certainly possible to help alleviate this issue by linking to the existing discussion. This will help inform everyone that there's already an ongoing discussion on the topic. This might also help moderators, too, since there's plenty of times where we are clicking through discussions in the same way that Creators are. Unfortunately, there is no magical indication to the moderation staff that a discussion is a duplicate.

igiftcenter
Valued Contributor

This is a great idea! Also a great idea to flag posters who scream in all caps type lol Really do you not think we are professional enough to read your title without the caps?  Peace