Could We get an Easier Way to Point Customers to their Shipping Options?

[Cat]

I'm getting multiple messages per day from customers who can't find the link to the Shipping Options. It seems like the link keeps moving, so it's hard for me to direct customers on how to find it.

Today I was trying to help a customer who needed to know how long a seating chart would take to arrive. I wasn't sure if she was ordering a poster or a foam core board, so I went to find the location of the link, and get this... the link is in a DIFFERENT place on the two different products! And if she's on a phone, God knows where it might be.

Is there some way we could have a link that we could send them to get to the right page, or maybe even something to append onto the end of the product URL or something? Or maybe just stop moving the link and make it more prominent somehow? It would sure save a lot of headaches if customers could find it.

[Colorfulgalshop]

I too get many messages asking if I can get an order out tomorrow or by a certain date.  It would be sooooo helpful if Zazzle made the shipping time icon much more obvious.  Customers just don't notice the little truck or gift item.  It's needs to be larger.  

And yes, customers think we designers print and ship.  Is there any way to make it more clear and obvious that we (designers) are not Zazzle?  Wish I got 10 cents for every time I explain to customers via chat that I'm not Zazzle.