Email us with Details of Cancellations

[zaralla]

When I get a cancellation, a million questions go through my mind, that I can never answer. Only Zazzle can provide us with this information. I think it's vital for the designer to know whether something was wrong with the design. But if it was returned for another reason on Zazzle's side, we wouldn't need to know, nor if the person simply decided they didn't want the product for their own reasons. But if there was a problem with the design, us designers need Zazzle to inform us so that we can fix the problem to prevent future reoccurrences. Also, we can learn from this. I feel this is very important, and I wish Zazzle would start implementing it. 

[LMGildersleeve]

Well, I can tell you from experiences Z did reach out to me about a color choice I had used was not what the customer expected. The customers had contacted Z with their feedback. Z contacted me and even told me what hex # to use on the product to match the description. Granted, the product was very popular and they were selling a lot of them.

[zaralla]

I never once had them explain why there was a cancellation.

[Mariholly]

I would even settle for them simply communicating which order was canceled, instead of having to search, determine, and speculate... Getting details about the cancellation would be a highly appreciated gift. The few negative reviews of my stores are due to Z's own errors; I stopped thinking long ago that they were because of my designs, honestly.

[Jadendreamer13]

Your Royalty History displays cancellations in Pink, but offers no explanation. Usually, they are the result of a customer error, because the same customer often reorders the same item within a few hours, in my experience.

[sheindesigns]

Yes!! I was just thinking that too. And even to alert us when a sale has been CANCELLED. A lot of times, it takes me scrolling my earnings to discover a cancellation and I would love to know if it's a design flaw. Thanks for asking this.

[SnowOwlMoon]

A lot of my cancellations come from international orders, and I figure it may be because the customer decides shipping costs are too high, or there may be a problem with their credit card on international sales.  (My bank is very sticky with international sales, and I often get a decline when I try to pay.  It's just the bloody bank being stubborn.)