New Feature Roll Outs Should Happen on Mondays

[Jadendreamer13]

Zazzle — Please don’t roll out new features—especially one that includes big changes—on a Friday and then abandon creators over the weekend with no support or feedback until Monday. 

Better yet, roll out of new features should occur on Mondays, so creators can access the help they need (via forum moderators, software engineers, programmers, etc.) for a full five days.

As you can see by the comments, and the frustration, and the amount of questions, this roll out was not smooth sailing.

In addition, before a big change—like new collections—rolls out, create test groups before launch to work out as many kinks and questions as possible, and provide thorough training via videos, forum posts, and emails to creators before roll out—with an extra emphasis on training before roll out.

Thank you.

[Jadendreamer13]

Regarding the training process, how about setting up a live Zoom session where creators can ask questions and receive answers in real time and sharing the answers via live screen views? (Most artists are visual learners.) Maybe a couple of 1-hour sessions? With video recordings for folks who might miss the live sessions due to having a traditional 9-5 job in addition to running a Zazzle store.

[Connie]

+1 to Monday roll-outs! Not only will it save a lot of frustration when learning new things, dealing with glitches, etc., but some of us have lives on the weekends, LOL! Especially during the summer! (which is way too short in the northern states!)

[MidnightZazzler]

+1

[AlyssaErnst]

Also, can we not do the new product roll outs right before a big holiday season. Christmas ornament cards that are just now being added. Would have been nice to design those months ago instead of now when they likely won't get much marketplace traction for the up coming holiday season.