Please Clarify the Error on the "Review Your Design" Popup

[Cat]

I just got a message from a confused customer. She was ordering a wedding sign - I had made the "his" and "hers" words templates so that people could use the sign for an LGBTQ wedding (His & His, Hers & Hers or whatever) but since she didn't customize those, the "Review your Design" dialog box popped up to alert her. Unfortunately, the message is so vague that she didn't understand what the problem was - she thought she had done something wrong.

It would be much less confusing for the customer if the message could spell out what the issue is. Maybe it could read something like "you didn't customize this text, did you mean to do that?" or something on that order.

Thanks!

[Mark]

Hey @Cat,

Thank you for your feedback here. I will pass it on to the team.

[Cat]

Hi @Mark,

I just got a message from another customer who was confused by this popup. This one thought that it meant that the text was going to print in red ink instead of black. I'm not sure if something has changed here or if it's just random that I'm just suddenly seeing customers who are confused by this, but that's two people in less than a week, so if something did change, I don't think the change is working! 😁

[Mark]

Hey @Cat,

Thank you again for your feedback! I will be sure to highlight this with the team once more.