WHS_Designs
Honored Contributor II

Despite the flag that briefly pulls up (e.g. "The foil and metal elements are simulated in the artwork by the Creator. These elements will not be used in the making of this product"), I have customers who expect to have copper, tin, or porcelain (to name a few recent examples) in their product (and don't scroll down to read the "About This Product" section).

Please add the material used in the making of the product to the title ...

e.g. "acrylic" to acrylic ornaments, acrylic clocks, etc.
e.g. "glass" to glass cutting boards, glass paperweights, etc.
e.g. "neoprene" to neoprene can/bottle/seltzer coolers, neoprene wine totes, etc.
e.g. "wooden" to wooden serving trays, etc. 

and so on.

Doing so could help reduce the cancellations and disappointments that result when customers receive their product(s).

Thank you for your consideration.

8 Comments
Cat
Honored Contributor III

OY! That's a good suggestion. I get lots of messages from confused people who think that the message means that the areas of the artwork that look metallic are just going to be blank. Maybe if it was reworded something like "...are simulated in the artwork by the Creator and will be printed with ink..." people would understand what it means? Maybe?

I do wonder what goes on in people's heads though. I design backgrounds, and I've got some that are basically a photograph of a metallic or glass reflective surface. I've been contacted numerous times by customers who think that adding a background image that looks like glass or foil to a business card is going to make the card be printed on glass or metal! Seriously!? Do they think that adding a floral background is gonna make it be printed on flowers? 

Sorry to vent, but it does make me wonder... 🤔

WHS_Designs
Honored Contributor II

@Cat that flag appears so briefly that if you blink, you'd miss it. and if people really don't scroll further down on the product page ... it makes the content above the fold truly important.

vent away! 🙂 if diamond or platinum used in my titles, no one asks (and has ever asked) if diamonds or platinum are used (sigh).

Cat
Honored Contributor III

@WHS_Designs It's interesting that you feel that the flag disappears too quickly because I'm always afraid of the opposite - like that it's covering up too much of the design and distracts people. I don't know what that means. I guess I mostly see it on my own designs so I'm scrolling quickly to get wherever I'm going. Hmmm... perhaps I'm just impatient or something (who me?) 😁

Well anyhow, I know that at least some people do read it because it confuses them! But your experience suggests that many folks don't see it at all. So who knows! Either way, I do think that it could be worded better - especially the part about "the creator" - I just can't read that without seeing it as some sort of confusing and misplaced religious reference! Maybe your suggestion of putting the material in the title on products that aren't obviously printed on paper would help - at least for some products. Honestly, I'd welcome anything that would clear up at least some confusion!

Badeesie
Contributor III

I have used Diamond in product titles to refer to the shape and had that flag pop up. I feel like changing the title to say Rhombus would not give the feeling I'm after, but worry that the flag will lead customers to expect a glittery effect on the product even though there is none in the preview images.

Mark
Moderator
Moderator

Thanks all for your feedback on this. I will pass it on to the team.

WHS_Designs
Honored Contributor II

@Cat ironically, it lingers too long when I'm trying to view the product image (probably the impatience factor for me, too 🙂 ) -- but disappeared far too quickly when I was trying to type in the exact message of the flag! and yes, I prefer that if we used creator to describe Zazzle designers, to use it with lowercase c.

@Mark thank you.

Connie
Honored Contributor

Good idea! I got a bad review once on an ACRYLIC desk name plate because it was "made of plastic." They apparently didn't read the description, and thought it was supposed to be real agate. (It was an agate design.) Although I doubt they'd know what acrylic meant anyway!

CrazyMermaid
Valued Contributor II

I have never had a single customer comment on this to me. I am a bit concerned that this will give us fewer characters to describe what customers do ask about and look for - and I am afraid that our titles will start to look like spammy etsy titles that go on forever.