Anne
Valued Contributor III

So the latest is now the earnings page. Apparently staff did not see that the result of their changing things resulted in something unworkable? And had to rely on designers to report this?

This is not the first time that designers are confronted with something that does not work for us.
Please TEST things before they go live and do not burden the designers with this constantly changing things without need NOR announcement.
Thank you.

5 Comments
Zizzago
Contributor II

I agree with you Anne👍

Zorinda
Valued Contributor

I hate to be the bearer of bad news, but don’t hold your breath.  This has been going on for the well over a decade that I have been here.  To Zazzle, this is a feature, not a bug.  Better to waste the already overburdened and unpayed designers’ time than to have to pay testers.  You know what they say: why buy the cow when you can have the milk for free? 

Anne
Valued Contributor III

Thanks, @Zizzago and @Zorinda 
And yes, you are right Zorinda.
They think they have the milk for free, yes. Later they'll find out that it is not actually free.
Google is already largely ignoring Zazzle, customers are also leaving. 
That's just the tip of the iceberg imho.

Susang6
Valued Contributor III

I agree with you, Anne. What makes this so frustrating is that every time Z rolls out an update, it feels like we’re suddenly the quality assistance team. We’re all in the middle of working on collections, and then boom something changes with no warning, and we’re expected to adjust instantly. It really does feel like “here it is, acclimate now.”

A simple “coming soon” notice would make such a difference. Just a heads‑up so we can plan around it instead of stopping our workflow to figure out what broke. Updates should be tested before they go live, not after creators report the problems. It would be so considerate to give us a little runway instead of dropping changes on us mid‑season.

Anne
Valued Contributor III

Excellent idea, @Susang6 “coming soon”.
And "Updates should be tested before they go live, not after creators report the problems."
Period.
And no "fixing" things that ain't broken.

It's not really that hard, is it?