Reason for Returns

[HolidayCreation]

I know tons of creators have asked for this before, but it would be exceptionally helpful.

I understand the "return for any reason" policy, but if there is something wrong with a design it would be helpful to know that.  If there can just be something like:  "Was there an issue with the design of the item you are returning? We would like to provide feedback to the designer so they may make corrections."  I think this would be enough.  If we are being given the ability to fix and repost designs without creating new ones, this would be highly helpful to both the designer and Zazzle.  Why would Zazzle want products that have issues with them??  

[Scott]

If we find that your product has an issue we'll reach out to you.

[HolidayCreation]

Really?  I was not aware that Zazzle would do that!!  That's great.

So we can assume that if a product is returned, and we do not hear from Zazzle, then it's not a design related issue? 

Thank you so much!

[CatsEyeViewGift]

That's great to know, thank you Scott. 

[randysgrandma]

true, if there is a design issue, Zazzle will reach out to you. I had someone to order some stationery. Zazzle contacted me that the resolution was too low and the image was blurry. I had used the design before, but this time I enlarged it too much. Made it look too blurry. Zazzle hid it and I deleted it. 

[calartcreations]

I recently experienced by myself a product return, the client reach out because the order was already placed and she wants to make some changes. But unfortunately, once the order is placed by the customer the designer can't modify the design, the client needs to cancel the order and make a new one. What I learn from this is that don't use too big letters in the template, leave enough space, you never know how much space will the client need to write on the template. I also think will be awesome to repost designs without creating new ones.

[HolidayCreation]

So here is another issue:  I had someone review a product they bought.  A flag.  The flag is the same on both sides.  The review said they were not the same.  I look at my product - it's the same. I look at the image in the product review - one side is BLANK.  So clearly ZAZZLE does not catch issues.  Unfortunately, the customer probably didn't realize this until they received the product.

my product

image from review

[Scott]

There is a sizable team here at Zazzle that does review every single product that's ordered, but it's impossible to judge intent. So, in a situation like this we're happy to work with the customer to fix the issue so that they can get the exact product they were hoping for.

[CatsEyeViewGift]

I can vouch that customers do some stuff you'd never guess they'd do.  I had one customer purposely delete the photo off one side of a gift bag - and that was after she asked me to make a change and I made it for her.  In my head I thought she was going to complain and ask for her money back, but she never did.  Who knows why she did that. 

I can also vouch that Zazzle customer service is Number 1! (second only the chewy.com - they send out birthday cards and even sent flowers when my Morgan passed).  Zazzle customer service always goes above and beyond to make customers happy.