Reprint of misprinted orders should go in as a new order in order status

[chefcateringbiz]

I ordered a product, it was badly printed, and contacted Z with a photo, etc. just like a customer has to do; Z contacts me back, agrees to reprint the item, then they just leave you hanging. I didn't need this particular product right away, so I forgot about it. A month later, I'm realizing I never received the replacement product. Yes, it's supposedly being remade now, but who knows? I sure don't, because it shows up nowhere in my order status. And that's my point.

[Mark]

Hi @chefcateringbiz,

Thank you for your suggestion. I will let the team know. Sorry to hear about the issues with your order.