Cat
Honored Contributor III

I often get simple design requests from customers for things like changing colors or fonts, moving elements around, or adding a photo to a design that doesn't have one. The vast majority of these requests are things the customer could easily do themselves if they just had a basic understanding of the design tool and what it can do. Some customers are comfortable with the FAFO method (ie messing around until they figure it out) but others just need a little bit of instruction. It would be SOOO helpful if there was a simple tutorial that I could point them to for help. The current help files are all geared toward designers and they're just WAY too much. Something simple that is geared towards customers who want to make a few changes to an existing design would be incredibly helpful. Thanks!

1 Comment
Windy
Honored Contributor II

I have been thinking about something somewhat related. I don't know that I have the energy to make any videos, but someone else will do it.

I wonder if any one of us is making vids aimed at the consumer. I know a few people make videos to show how someone can get into designing and selling on Zazzle. But in addition, it would be super helpful to just show consumers how they can find a product on the site, and then change it up to suit their needs. 

Pretty much the same thing you are describing, only I was thinking a little more in terms of using the videos to spread the word about Zazzle, and tell why a potential shopper would want to use it, and show how easy it can be to use. 

We need more shoppers here and this would be a way to get some.