InsideOut
Contributor

It's now the 25th and I'm still waiting for my royalties to change. I understand Zazzle has to bow to the google gods but it's still kinda ridiculous that it now takes this long (5 days and counting) while every other platform allows royalty changes in almost real time. Obviously there's a huge number of products that need updating each month which is why if we can't do real time changes then maybe change it to twice a month instead. Once a month changes means everyone is rushing to update their product royalties en masse whereas twice a month would reduce the angst and pressure of changing our royalties by the once-a-month deadline and, I'm assuming, reduce the number of products that would need updating each cycle and thus the amount of time necessary to complete the update. Thx.

Update: I just checked a few of my products that have been pending a royalty change for the past few weeks and not only did they not change but the pending royalty amount disappeared from the Royalty Information, which means I'll have to wait another month?? This isn't right.

2 Comments
Mark
Moderator
Moderator

Hi @InsideOut,

I will pass your comments and feedback along to the team now.

They are aware of the current issue and hopefully things will be caught up soon. This thread is currently active for this issue.

Thanks!

InsideOut
Contributor

Thanks. I'm still not adjusted to this new format and couldn't find that thread, and naturally as soon as I posted my royalties did in fact change. Glad it's a known issue and hopefully a good solution will come.