Suggest making design area access more obvious for customers

[Baylee]

I love the new wording used for 'edit using design tool'. The only problem is that this is still hidden at the bottom of the pop-up window for 'personalize this template'. In many cases, especially for invites, this can be a very long list and thus a customer would have to scroll down this long list of template items before even finding this design area access. From the chat messages I receive, it's obvious that many customers don't even know that the design area exists. Why isn't this made a prominent option on the product page....why hide it in this out-of-the-way location??

[Cian]

Hi @Baylee,

Love the idea, will be passing this along to our Team now.

Thanks! 🙂

- Cian 

[Baylee]

Thank you Cian, you're the best! 😊

[ColsCreations]

I think the goal is to have customers be able to do all their personalizing from the easy templates provided on the product page. So they're not presented the option to enter the design tool until they've availed themselves of the user-friendly template fields. Then, if they still want/need to do more detailed editing, they can enter the design tool. I think this is actually a very sensible approach. Why complicate things by giving the option to go straight to advanced designing before they've tried or even looked at the template options? If I spent a bunch of time carefully crafting an invite with lots of templates to make it as easy as possible for the customer to personalize, I wouldn't want them going straight to the design tool and then being like "oh, this is too hard..." because they missed the fact that they could have just used the templates. As it is, you can't get to the advanced editing option until you've at least opened the template panel. I think this is the way it should be as it makes it easier for the customer and actually helps protect the designer in that the customer can't go straight into the design tool and royally mess things up because they don't know what they're doing when they could have achieved what they wanted just from the templates had they used them first.

The old way was just a not-obvious text link that said "customize further".  Now it says "Want to customize this design even further?" with a big obvious button to click that says "Edit using the Design Tool".  You just have to click Personalize first and scroll to the bottom. I think is is a great change. But I am not in favor of providing a direct-to-design tool option that would skirt using or even looking at the provided templates first.

[Baylee]

I understand your point @ColsCreations and would agree totally if it wasn't for the number of chat queries that I get from customers who want more advanced options but didn't see that the option existed. Maybe we should have a second button on the product page labeled 'something like 'Advanced Editing' that would emphasize that it isn't for the faint of heart??