Suggestion: Ability to Forward Chat Messages to Customer Services

[Sara_H]

It get's to a point where I can't help anymore and would love the ability to forward the chat to Customer Services for them to take over. (eg - shipping delays/ non receipt of item)

Even though I suggest that the customer emails CS directly, it would help CS having the history of what's been said.

Thanks!

[Emma]

Hi @Sara_H , 

Many thanks for your suggestion! Passing this along to our Team now ✍️

- Emma 🌻

[Sara_H]

Thanks @Emma 🌻

[CreativeLeahG]

Today I had two customers who were apparently told by CS to contact me about a problem only they could answer or resolve. I had to block them both because I don't have time for the back and forth and neither would accept I couldn't resolve their issue.

Being called 'creator' did seem to be an issue. 

[ameliacarrie]

Sometimes a customer has an important or time sensitive message that only can be helped by customer service.  Or, they are writing to a designer, when, only Zazzles customer support can help. Sure, we can send them a link stating we can't help them and to contact Zazzle customer support. However, what would be nicer and easier for them is if we could forward their message to customer service.  And, when we do this an automatic note could also be sent to them stating, sorry we couldn't help, but, we've forwarded their message to Zazzle customer support.  

[KeegansCreation]

That would be great. It would also save the customers the aggravation of having to re-type what is sometimes a long and detailed message.

[Baylee]

This was also suggested by @Sara_H earlier, in this thread : https://community.zazzle.com/t5/feedback-suggestions/suggestion-ability-to-forward-chat-messages-to-.... The moderators are passing the message on.  I've already kudoed that thread, so I won't do it again here, even though it's still a great idea..lol. 

[Mark]

Hey @ameliacarrie,

Thanks for suggesting this as well. I have flagged it with the team again.