Tell us WHY a video won't upload!

[Connie]

I am not a fan of product or collection videos (collection videos are particularly obnoxious and "in your face" distracting!) but I tried to make ONE video for a mug, using a professional template, and that video won't load! I keep getting a "server error" any time I try day or night. I don't know what the problem is! I tried renaming it, that didn't help. It would be very helpful if Zazzle would tell us what is actually wrong with the video, instead of that vague "server error!" (and it definitely not a problem on my end- I have fast stable internet, and a very fast gaming laptop.) It's only 8 seconds long, 6mb size.

[Mark]

Hey @Connie,

Thank you for your suggestion. I can only imagine how much easier this would make things. I will be happy to pass this on to the team.

[tiffjamaica]

@Connie  Agree! And 99% of the time (for me), if I just try again, it will work.  Sometimes I have to try three times, but rarely is there anything wrong with my actual video.

[Connie]

@tiffjamaicaI've tried dozens of times with this particular video, different hours of the day and night, and different days, and it won't upload at all. It plays fine on my computer, and I don't see any issues with it- it's a simple mp4.