ameliacarrie
Contributor II

these keychains don't exist.jpg

There are NO keychains with chains or no holes through the pictures / text in front.  The only one is the 4th one in the lineup. It has a hole through the text and /or picture and no chain.

2 Comments
KeegansCreation
Honored Contributor

This is a problem. Here we have our very first intersection of cover photos and discontinued product options. At the time those cover photos were made we did indeed have those keychains ("button keychains") and I even had somebody make a bulk order of 10 of them the day before they were discontinued (late January). Luckily that order wasn't cancelled. Luckily I hadn't made a cover photo of them.

Zazzle auto-migrated the designs from those keychains to keychains with a hole and no chain (the 4th you have pictured, as you note) but the cover photos are static.

The designers should make new cover photos, yes. But I think Zazzle shouldn't wait around for that and instead should auto-default to one of their own  product views whenever they auto-migrate designs just to avoid this sort of thing. This is the first time it happened but with the explosion of cover photos (which has apparently borked the cover photo system) it will happen the very next time a product option is discontinued and Zazzle auto migrates.

Mark
Moderator
Moderator

@ameliacarrie @KeegansCreation 

Thank you both for your feedback. I will let the team know.