InkConvenient
New Contributor III

I'm concerned with how the designs transfer from foil products, I just had a large invite order where a foil was transferred to a standard invite, when I did the same thing the foil layer ends up on one side of the invite in black and the background on the back side of the invite, is there either a way that this could be fixed or maybe disabled from the foil products. I'm worried its going to lead to large orders being refunded as they don't achieve the results that they're after. 

2 Comments
Connie
Honored Contributor II

Hopefully the customer was tech-savvy enough to figure it out. They can see the preview before they order, so if it didn't look the way they wanted it too, they'd probably either message you or Zazzle, or just not order. I think sometimes we have to just trust our customers, and not worry so much.

Emma
Moderator
Moderator

Hi @InkConvenient , 

Many thanks for bringing this to our attention, I'll be flagging this with our Team now ✍️

- Emma 🌻