Connie
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06-09-2022
08:25 AM
I think it would be a really good idea for Zazzle to have a special person to be a liaison between designers and the printers, with a special messaging button or email address just for that. That would make it easier, when we order samples and see that something isn't right, to actually work with somebody knowledgeable about the designing and printing processes, to determine the problems and work toward a solution. Customer service is fine as far as they go, but we need a way to work more closely with the printers, to know if a design or colorway is feasible, and to ensure that the problems are fixed for all future orders, and not just for my replacements. This would probably save Zazzle a lot of money on returns and lost sales, as well.
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