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11-25-2024 07:21 PM
I received a message from a customer and need guidance on how to proceed.
"Hi! The print shop replied with this when I sent them the PDFs “ could the files please be provided 5.25x7.25 (5x7 plus .125” bleed added to each edge) – files are currently 5.13x7.13” …. Are you able to send me the correct sizing PDF? Thank you!"
Solved! Go to Solution.
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11-26-2024 05:42 PM
I would resize the graphic in Photoshop.
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11-26-2024 03:18 AM
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11-26-2024 07:05 AM
Did they pay for a digital download? If not, I would ignore this request. If yes, I would send them a resized file.
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11-26-2024 05:01 PM
How would you resize it? Would you just shrink the content a bit to leave more room around the edges? I guess it depends on the design, but I'm not sure how I would accomplish that!
Cat @ ZingerBug Designs
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11-26-2024 05:42 PM
I would resize the graphic in Photoshop.
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11-26-2024 07:19 PM
I asked the client if they could send me the files, and I offered to help with resizing them in Photoshop.
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11-26-2024 07:17 PM
Yes, they purchased the file and sent it to the print shop. The print shop asked for the bleed details.
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11-26-2024 06:00 PM
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11-26-2024 05:45 AM
It seems that the same problem exists with print shops all over the world... When they don't like the measurements, they complain about the file, the program you used, or anything else. That's not a problem they can't solve... Thousands of digital downloads must have been sent to print shops with the same measurements and it hasn't been an issue.
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11-26-2024 07:21 PM
Absolutely! Typically, the print shop takes care of those small adjustments, but it looks like this time they weren't able to 😞

