Getting a replacement check?

[TomHeintjes]

I misfiled a check from Zazzle, and by the time I found it, it was too old to deposit. (I know, I know--but I like receiving paper checks, and this is the first time it's happened.) I sent a query via the website some time ago but have not heard back. Is there a direct email address I can use? Thanks for any guidance!

[idraw]

@Emma, @James, @Scott. Moderators
@TomHeintjes 
Hi Tom,

Hopefully the moderators will respond with the email addy and procedure to get your check cancelled and reissued.  Till then here is some guidance to help—-
What is the process for check re-issuance?
Below is some info I found from the help files about check reassurance, while you wait for the mods to see your post and respond. So if you decide to report it to z as missing or if you or z cancels the check,so that it can be reissued, this will give you an idea of what might transpire—
https://help.zazzle.com/hc/en-us/articles/1500001832021-Royalty-Payment-Canceled

1. Any checks returned as undeliverable will have the payments canceled and the funds returned to the account within 10 days of receipt and the accounts will be placed on hold pending corrections.
   
   
2. Any claims regarding payments not received beyond 90 days of issuance will be researched to determine the issue. If it is confirmed that the payment was lost (i.e. the check has not been cashed) the payments will be canceled and the funds returned to the account. The funds will then be added into the next payment cycle based on the creator's payment settings. No replacement payments greater than 90 days will be issued.
   
   
3. Checks that are stale dated (beyond 180 days) will be voided on at least a quarterly basis, the payments will be canceled and the funds returned to the account and the accounts will be placed on hold pending corrections.
   
   Canceled payments will continue to show in your account, so you will be able to see what has occurred with your payment.

https://help.zazzle.com/hc/en-us/articles/226208228-What-to-Do-if-Your-Payment-is-Canceled

 

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[SimplyDesigned]

I had the same thing happen to me, it will take a few weeks/ a month. They have to cancel the issued check, put the funds back into your account to be reissued again. You just have to let one of the mods come back from holiday and see this to send you an email. Try not to sweat it, they'll make it right.

[Mark]

Hey @TomHeintjes,

Sorry for the delay with this. Your email to support was passed onto the payments team. Hopefully this will be resolved soon.

[TomHeintjes]

Thank you, Mark! Much appreciated.

[Mark]

Hey @TomHeintjes,

I just followed up with you via email now.