Instant downloads re-enabled

BN_Stationery
Contributor

Earlier this month I disabled instant downloads on every product in my store, and today I got a sale for something and I went back to check and everything is re-enabled again. I don’t get what’s going on

6 REPLIES 6

BN_Stationery
Contributor

somehow it seems like it missed turning some off, however, all designs that were digital in the past still show up as enabled in the filter results so I can’t find which are still available for digital download 

Deb
Valued Contributor

Well do let me add .. be very VERY careful if your digital royalty is higher than the zazzle default ( which in my opinion is  disgustingly low) .. you can set your profile wide royalty  for both printed and digital  here https://www.zazzle.com/my/account/defaultroyalty .. but if you happen to be in a store , looking at you product page and want to see which products are available for digital download .. don't click that option .. it automatically makes those products digitally available .. at the ZAZZLE DEFAULT rate .. same thing if you select multiple products and edit .. now if you do this one product at a time, (who has time for that? ) you will see your choices, zazzle default at the top, change all existing to zazzle default in the middle, and custom royalty, which you can click and add your own royalty .. on the bottom choice, now this seems new.. I do not remember before April, auto changing all digital to zazzle defaults before .. what a mess, the minute I clicked to see what products were available for digital, a green line showed up telling me all those products were now available .. and at zazzles auto default .. 

well I would have uploaded an example image but apparently I no longer have permission to upload images , so says the blue banner appearing when I try .. ok odd, I was able to upload an image on the next reply .. 

Example showing

James
Creator Team
Creator Team

Hi @BN_Stationery ,

There shouldn't be anything that triggers these to be re-enabled on the back end. But the now disabled Digital stuff still showing in the "Enabled" filter is an issue that might have caused this somehow. Let me pass this on to get it looked at. Thank you for sharing. 

thanks for passing it along; I just had another instant download sale on a product that is definitely not available for download, nor any of the colorways; I dont know how the customer was able to do that. (screenshot in the other post)

BN_Stationery
Contributor

it just happened again with a specific product that is not enabled, they were still able to purchase the downloadScreenshot 2025-04-28 124747.png

Deb
Valued Contributor

IMG_7732.jpeg