Cannot Upload Images

[Cherie]

Trying to insert a Snip & Sketch jpg image from my computer of products to put on the category photo and keep getting this error. I used Chrome and Edge browsers.

[Sara_H]

@Cherie 

I could be wrong but I think snip and sketch only works when adding an image to the design tool for a product.

You could just create any product - then add it that way - it would then appear in your images and then you can add it to a category? Long way round but could work

[Cherie]

I don't think I explained this as well as I could have. It's just a jpg. I tried other jpgs, I shouldn't have even mentioned Snip and Sketch, it's just when I was trying to add media, a jpg image to my candle category, it didn't work. I will try again some other day. Thanks!

[Joanna]

@Cherie 

Hi, thanks for your feedback.  Can you forward a copy of the image you are wanting to use so I can look into this for you?  Thanks!

[Buddhan]

I'm having the same issues

[Cherie]

Hi Joanna,

I will try adding a different jpg image to my category tomorrow and see if this error pops up. I'll let you know, one way or the other. Thanks!

[Cherie · Accepted solution]

I just added an image to the category and it worked fine! Must have been a glitch that day. All set.

[Joanna]

@Cherie 

That is great news, thanks for letting me know.

[digizazzleit]

HELP!  I've been having the same issue for about a week now. To upload a category picture I go into the product, hit "download" and select a product view. I get the same msg every time as the others got.  I've been using the  "download artwork" one to at least put the design on the category. It's a royal pain to have to keep trying to see if it's working. Please help!

[Sara_H]

@digizazzleit  You need to make sure you rename the file that you download.  As you are downloading the artwork, you could easily already have a file uploaded with that same name already stored in your images which is why you may be getting errors. Zazzle doesn't like duplicate names in the images I've found.

[digizazzleit]

That's not the issue. I went in and shortened all my titles or changed them and I still can't upload them to make them store categories.  Thanks for your input though!

[Sara_H]

@digizazzleit 

Perhaps the images are too big? It says in the help file that they need to be 324 x 324 but that seems pretty small.

https://help.zazzle.com/hc/en-us/articles/360034488114-How-to-Create-a-Category

Hope you get it sorted!

[Pádraig]

Hi @digizazzleit,

I'm very sorry to hear that you're experiencing an issue here. I reached out to you via email to see if we can try and troubleshoot it for you.

Thank you for your patience!

Pádraig