Collection Photos are all sideways

[mplindsey208]

I have been building a store and it is still a work in progress, but one thing that I cannot figure out and it is really discouraging is that ALL of the products that I place in collections are all displayed sideways in the collections, and there seems to be no way to fix the problem.  Every one of the items was set to the correct orientation in editing, that is not the issue.   When you look at the same items under the "products" tab they are all displayed in the correct orientation.  I have even compared my designs with those in other stores and collections.  There is nothing wrong with how these products were designed, they just always appear sideways when added to a collection.  How in the world do I fix this?  It makes the pictures far less appealing.  This is my store:    https://www.zazzle.com/store/polywogproducts/products

[Jadendreamer13]

I just checked out your store. You’re right, all your products have been rotated vertically. I don’t know the fix, but maybe someone else who knows will chime in.

[Cat]

I think what's happening here is that inside of the collections, the view is reverting to the default instead of the one chosen under product merchandising. It just so happens that on these particular products (magnets, puzzles, and house flags) the default view is vertical rather than horizontal. 

There is a workaround though. If you remove the product to the collection and then add it back from the products list in your store backend (rather than adding it when posting it for sale or from the product page) it will display the chosen product merchandising image. 

This has been a bug for a good long while now, and I'm sure tech knows about it. I guess it just hasn't risen to the top of their list yet.

Hope that helps!

[Cat]

That was supposed to say "remove the product FROM the collection..." 😜 😁 🙄

[mplindsey208 · Accepted solution]

That worked.  I sure appreciate it.  What a silly glitch.