Collection Realviews does not recognize a product in the collection

[EsseEffe]

Hi everyone.
I recently opened a new shop that will sell exclusively Wedding Suites. I am creating my first collection. I have already inserted the products necessary to activate a realviews (the invitation, the enclosure card and the RSVP card) but apparently the realviews is not activated because it cannot recognize the invitation even if it is the first product I included and I had no problem adding it to the collection. What can I do to make this thing work?
Thank you in advance for any help you can give me.

[Sara_H]

@EsseEffe Have you had a read through of the official thread https://community.zazzle.com/t5/general-zazzle-discussion/zazzle-generated-collection-realviews-wedd... there may be a reason it's not been seen (i.e - the blank you started with may not be the correct blank that the RealView wants (it's very picky) plus there's still a couple of bugs I believe that the Tech Team know about

[EsseEffe]

I tried searching for the problem, but couldn't find anything about it, so I opened this thread. Thank you Sara, I'll go and read the link you gave me.

[Scott]

You have added two foil invitation products to the collection, but the collection realview in your screenshot above is asking for a normal invitation.

[MasterpieceCafe]

I'm having this issue in this collection.

https://www.zazzle.com/collections/119872572365847740

I created a vertical enclosure card in the 3.5"x5" size. It shows in two of the views, but I'm not able to enable the RealView?

Can you see what I'm doing wrong? I think I have the right sizes/orientations?

[MasterpieceCafe]

Now I am able to enable those views? Maybe the system just needed some time?

But now after enabling, I'm not sure where these are actually seen in the marketplace?

[EsseEffe]

Thanks Scott. I checked better and noticed this. So I created some normal invitations for those who maybe don't like foil.