Collections Disappeared

SnowOwlMoon
Contributor

I have a couple of collections that are not showing up in my store, notably Birthday Cards.  I've tried the fix (Event/Occasion set to Type) and get a message that "no collection found."  But I can create a birthday card, and add it to the collection from the description page when I get ready to post it.  When I check on the cards on my product page, they are added to the collection.  But the collection still does not show up anywhere!  Does anyone have a fix for this?

2 REPLIES 2

SnowOwlMoon
Contributor

Okay, it may be fixed.  I deleted the collection, created a new one, got a message "you don't have permission", got frustrated, left Zazzle to do something else, came back, and the new Birthday Card collection was there, with no cards.  Added my cards.  No error or permission message, and the cards are in the collection.  Whew!

Hey @SnowOwlMoon,

Sorry to hear about this issue. If any further issues occur, please do let us know, and we will do our best to help.

- Mark